Maintenance terms

Last updated: 24 October 2026

This is an English translation provided for convenience. In case of discrepancy, the Spanish version prevails.

These terms govern the WordPress maintenance plans provided by Diego Meijide Garcia (AGENCIA RSE), Tax ID (NIF) 47381046B, with address at Plaza Agramar 3, 15172 Oleiros (A Coruña), Spain. By purchasing a plan, you accept them.

1. What each plan includes

Each plan includes what is listed on the plans page at the time of purchase. Any task not on that list is considered extra work.

2. What is not included

• Redesigns, new sections or new features.
• Premium plugin or theme licences, unless stated otherwise.
• Hosting and the domain, unless stated otherwise.
• Content creation or writing.
• Fixing damage caused by changes made by the client or by third parties without telling us (on the Essential plan).

Extra work is quoted in writing before we start and is only carried out if you accept it.

3. Price, payment and renewal

• Prices are shown excluding VAT; VAT is added on the invoice.
• Payment is in advance, monthly or yearly depending on the plan chosen, and renews automatically each period.
• If we change the price, we will notify you by email at least 30 days in advance. You may cancel before it takes effect.
• If a payment cannot be collected, we will let you know. If it is not resolved within 15 days, the service is paused until the payment is settled.

4. Duration and cancellation

There is no minimum term. You can cancel your subscription at any time from your client area or by writing to hola@agenciarse.com. On the monthly plan, cancellation takes effect at the end of the month already paid. On the yearly plan, we refund the pro-rata amount for the full months remaining.

When the service ends, we will give you the latest available backup if you ask for it within the following 30 days.

5. What we need from you

• Administrator access to WordPress and, if needed, to the hosting.
• That you let us know before installing plugins or making major changes yourself.
• That you keep any premium licences you use up to date.

6. Backups and liability

We make backups as often as your plan specifies and store them away from the server. We use all reasonable means to keep your website secure and running, but we cannot guarantee that it will never fail: we also depend on the hosting, the plugins and third-party services.

Our total liability for the service is limited to the amount paid in the last 12 months, except in cases of wilful misconduct or gross negligence.

7. Confidentiality and data

We use the access credentials and information of your website only to provide the service. If your website processes personal data, we act as a processor and sign the corresponding data processing agreement with you if you need one. More information in the privacy policy.

8. Right of withdrawal

If you purchase as a consumer, you have 14 calendar days to withdraw. If you ask us to start work before that period ends, you will pay the proportional part of the service already provided.

9. Governing law

These terms are governed by Spanish law. For any dispute, the parties submit to the courts of A Coruña, unless the law gives a consumer the right to go to the courts of their place of residence.